Details of the programme for the workshop held on Thursday 16 May 2019.

Time Description
09:15 Coffee and Registration (Concourse
09:45 Welcome (Lecture Theatre 1A)
10:00 Opening Keynote and Plenary
  • Christian Bason (Danish Design Centre): Does service design have anythign to offer the reform of public service delivery?
  • Discussant: Greta Nasi (Bocconi University)
11:00 Coffee (Concourse)
11:30 Panel 1 (plus plenary discussion)
  • Stephen Osborne (University of Edinburgh: What is 'value' in the context of public services – and can you design it into them?
  • Kirsty Strokosch (European Commission H2020 Co-VAL Programme): Service Design – what do we know and what do we need to know?
  • William Voorberg (Erasmus University Rotterdam): Do citizens have any role in service design?
  • Discussant: Anna Fowlie (Scottish Council for Voluntary Organisations)
13:00 Lunch (Concourse)
14:00 Group Activity/Plenary Discussion: What issues has this morning's inputs raised for my organisation and for me?
14:30 Case Studies of Practice
  • Sarah Drummond (Snook Design Agency)
  • Miriam Craven (Scottish Social Security Agency)
  • Lou Downe (UK Government Digital Service)
  • Karen Ozden (NHS Lothian Mental Health Service)
  • Discussant: Madeleine Powell (University of Sheffield)
15:30 Coffee (Concourse)
15:45 Group Activity/Plenary Discussion: What is the potential of service design approaches for public services in Scotland and how can this potential be realised?
17:00 Closing Keynote and Summation
  • Dhruv Sharma (Office of the Chief Designer, Scottish Government): What is the way forward for designing excellent public services in Scotland?
  • Discussant: Gerry Power (Health and Social Care Alliance)
17:30 Workshop Close