17 May 2017
On 11 May 2017, CenSE hosted a highly successful workshop on ‘service co-design and the delivery of health and social care services for adults in Scotland’. With almost 50 participants, all service managers, from across the health service, local government and the third sector, the workshop explored the potential of service co-design approaches to enhance public service delivery in Scotland.
The workshop commenced with a scene-setting presentation from CenSE Director Stephen Osborne on ‘service design and public service systems’ (Value Design Workshop). It was followed by further presentations and case studies of effective practice from: Valerie Carr, Programme Manager with Snook Design Consultancy; Catherine Dale, Guy’s Hospital; and Stephen Plunkett, Scottish Health and Social Care Alliance.
All presented different approaches to service co-design with citizens and public service users but all emphasised the potential of it to enhance public service delivery. Carr focused on service design and public service delivery, Dale on service design and the service user experience, and Plunkett on service design and community information systems.
The workshop also included experiential exercises to assist participants in applying service design to their own services. The workshop was enthusiastically received by all its participants, ending with a call for more such events to drive forward public service transformation in Scotland.