New Paper from CenSE in Public Administration

CenSE Director Stephen Osborne has published a new paper in Public Administration together with his colleagues Greta Nasi (Bocconi University) and Madeline Powell (University of York). This paper argues that we need to move beyond seeing co-production as a standalone process in appreciating value creation in public services.

Rather, it offers a holistic model of value creation for public services, by integrating insights from both public administration and management, and the service management and marketing literature. The components of this model are the loci, elements, and processes of value creation. Co-production is located within this model but only as one process, not as the preeminent one. The implications of this new model for public management theory and practice are explored in the conclusions to the paper.

Access the pre-publication version of this paper online now:

• Beyond Co-production: Value creation and public services